HiBell › AI Receptionist Markham

AI Receptionist in Markham

HiBell is a managed AI receptionist for Markham businesses. It answers your phones, website chat, WhatsApp, Facebook and Instagram DMs and texts, books appointments, and warm transfers callers to the right person on your team. Call it an AI answering service or a virtual receptionist; the difference is that our team sets it up, tests it and keeps tuning it.

Markham is a mix of tech companies, head offices, busy clinics and a lot of small family-run businesses. Many of them serve customers who prefer to message rather than call, and many get calls after hours from people who work long days. HiBell covers both, so nobody waits until morning for a reply.

What HiBell answers for Markham businesses

Every channel runs on a dedicated agent:

• Inbound calls: answers, books, takes messages and warm transfers to a person in real time.
• Outbound calls: follow-ups, reminders and callbacks to leads who filled in a form.
• Website chat: answers visitors and captures their details.
• WhatsApp Business, Facebook and Instagram DMs: replies to messages so they do not sit unread.
• SMS: confirmations, reminders and AI replies to texts.
• Automations: sends call summaries, updates your CRM or calendar and alerts your team.

For the phone side on its own, see our AI answering service page.

Who uses an AI receptionist in Markham

Markham businesses that get the most out of it:

• Dental offices and medical clinics in Unionville, Cornell and along Highway 7, where the front desk is busy with patients in the room.
• Accounting, insurance and professional offices that get a rush of calls at tax time and year end.
• Car dealerships and auto service shops on Woodbine and Kennedy, with service booking through CDK and Fortellis.
• Real estate teams working listings across Markham and Richmond Hill.
• Restaurants in Pacific Mall, First Markham Place and Main Street Unionville that take orders and reservation calls.

If your customers would rather text or message on WhatsApp than call, the agent handles those conversations the same way it handles the phone: it answers questions, books the visit and passes anything sensitive to a person.

Size matters less than call volume. We have setups for a small business, a mid-size business and an enterprise with several locations.

How the managed setup works

We work with Markham clients remotely from Milton, on your hours.

1. Learn how you run. We talk with you and your staff about your services, hours, booking rules, and when a Markham caller should go straight to a person.
2. Build and connect. We build the agents and connect them to your CRM, calendar, CDK through Fortellis for dealers, or one of 250+ tools through automations.
3. Try to break it. Your staff call and message the agents the way real customers do, with interruptions, odd questions and accents, and we fix what goes wrong before launch.
4. Launch and keep tuning. We monitor real calls and messages after go-live and meet with you every two weeks to adjust.

Pricing is all-inclusive minute pricing, one flat rate that never changes. HiBell is ISO/IEC 27001:2022 and ISO 9001:2015 certified; details are on our security page.

English and French

HiBell agents answer in English and French and switch with the caller. Our bilingual receptionist guide has the details.

HiBell in Markham at a glance

Item	Details
Coverage	Markham, including Unionville, Cornell, Thornhill, Milliken and the Highway 7 business corridor. Run remotely from Milton, Ontario
Channels	Inbound and outbound calls, website chat, WhatsApp Business, Facebook and Instagram DMs, SMS, automations
Languages	English and French, with switching mid-conversation
Hours	Answers around the clock, on Eastern time
Setup	Fully managed: discovery, build, staff testing before launch, monitoring and biweekly check-ins
Integrations	CRMs, calendars, CDK through Fortellis, 250+ tools via automations, live warm transfer to your team
Pilot	Free 30-day managed pilot, no setup charge, no contract, 250 minutes included

Comparing options? Our roundup of the top AI receptionists in Canada lays out how the main choices differ.

Common questions

Is there an AI receptionist in Markham?

Yes. HiBell serves Markham businesses with a managed AI receptionist that answers calls, chat, WhatsApp, Facebook and Instagram DMs and SMS. Our team works remotely from Milton, Ontario.

Can it keep my 905 number?

Yes. You keep your 905, 289 or 365 number. Calls route to your HiBell agent and warm transfer to your staff when a person is needed.

Does it speak French?

Yes. Agents are bilingual in English and French and switch when the caller does.

How fast can we start?

Start with the free 30-day managed pilot: no setup charge, no contract, 250 minutes included. How fast you go live depends on the channels and integrations you want first.

Questions before you start? Call 289-401-0023 or email [email protected].

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