Service intake
Answers service and pricing questions, gets the year, make, model and symptom, and captures what the advisor needs to quote the job.
AI receptionist for auto repair shops
Every missed call is a bay sitting empty.
HiBell is a managed AI receptionist for auto repair and service shops across Canada. It handles calls, web chat, WhatsApp and social messages for auto repair and service shops. We answer the service questions, book the appointment, keep customers posted and put urgent jobs straight through to your team.
Lead intake
Estimate booking
Project updates
Live transfer
Your techs should be under the hood, not on hold.
HiBell keeps the phones and messages moving while your advisors write tickets and your techs work the bays.
Booking and scheduling
Books around your bay capacity, confirms drop-offs and offers freed-up slots to customers on the waitlist.
Status and approvals
Sends repair updates and chases pending estimate approvals so nothing stalls waiting on a callback.
Reactivation
Brings back customers due for service, follows up on declined work and sends seasonal maintenance reminders.
Review and referral follow-up
Asks for a review once the work is done and keeps happy customers connected to your shop.
Managed for you
We build, deploy, monitor and improve the system with biweekly touch points and active changes.
Built for the busy bays
The phones don’t stop when the bays fill up.
A slow Monday and a snow-tire changeover week are different operations. HiBell can change routing, questions, hours and handoffs as demand shifts.
Overflow call coverageCatch and sort calls when every advisor is already with a customer.
Waitlist and cancellation fillOffer freed-up slots to customers waiting on an earlier date.
Warranty and service-plan screeningCollect coverage details before an advisor follows up.
Tow-in and urgent routingFlag drivable versus towed and move urgent jobs to your team fast.
Pickup and status updatesKeep customers informed when work or timing changes.
Human-first AI
The system is only as good as the team behind it.
Unmanaged AI drifts. Service areas change, pricing rules move and seasonal campaigns expire. HiBell stays involved after launch.
Discovery and workflow mapping
Done-for-you setup and integrations
Real conversation monitoring
Biweekly performance touch points
Routing, script and workflow changes
Ongoing testing and improvement
Fits the systems your team already uses.
Connect customer conversations with your CRM, calendar, phone system and notifications so your service team gets the details they need.
One managed layer across the customer journey
Inbound and outbound calls, SMS, email triggers, website chat, WhatsApp Business, Facebook and Instagram messages can support one coordinated workflow, with a real-time handoff when a person should take over.
Explore HiBell integrationsQuestions repair shops ask
Straight answers before the first call reaches it.
Can it book into our shop system?
Yes. HiBell can connect an approved scheduling workflow, collect the vehicle and service details, confirm availability and send reminders.
What about a car that needs a tow right now?
Urgent and tow-in situations can be flagged and moved to your team in real time, with the details already captured.
Does it replace my advisors?
No. It handles the repetitive calls and captures the details so your advisors spend their time on the customers and cars in front of them.
Can a customer reach a real person?
Yes. HiBell can attempt a live transfer based on urgency, job type and the rules you approve.
Do we have to set it up ourselves?
No. HiBell is managed end to end. We map the workflow, build it, test it, monitor conversations and keep improving it.
Start with one workflow
Find where good service calls are slipping.
We will map the handoffs, show you where HiBell fits and recommend the first workflow worth testing.