RFQ and spec intake
Captures the part, material, quantity and tolerance details your estimators need to quote.
AI voice agent for manufacturing and fabrication
An RFQ that waits is an RFQ that goes elsewhere.
HiBell is a managed AI voice agent for manufacturers and fabrication shops across Canada. It handles calls, web chat, WhatsApp and social messages for manufacturers, fabricators and job shops. We capture RFQ and spec details, answer order and lead-time questions, screen new business and route buyers to the right person.
Lead intake
Estimate booking
Project updates
Live transfer
Keep your estimators quoting while routine calls stay covered.
A quote that sits loses the job. HiBell captures the enquiry and spec details fast and gets serious RFQs in front of your team.
Order and lead-time questions
Answers order-status and lead-time questions and routes exceptions to your team.
New-business screening
Screens new buyer enquiries and routes qualified opportunities to sales.
Supplier and PO routing
Handles supplier and purchase-order calls and moves them to the right desk.
Production and shipping updates
Keeps customers informed on job progress and shipping without pulling staff off the floor.
Managed for you
We build, deploy, monitor and improve the system with biweekly touch points and active changes.
Built for the quote pipeline
A one-off part and a production run are different conversations.
HiBell can change routing, questions, hours and handoffs so RFQs, existing orders and supplier calls each go the right way.
RFQ overflowCatch and capture quote requests when your estimators are heads-down.
Spec and drawing captureCollect the part, material and quantity details before an estimator follows up.
New-buyer screeningQualify new business before sales follows up.
Order-status and exception routingMove rush jobs, changes and issues to the right person fast.
Job and shipping updatesKeep customers informed as jobs move through production.
Human-first AI
The system is only as good as the team behind it.
Unmanaged AI drifts. Service areas change, pricing rules move and seasonal campaigns expire. HiBell stays involved after launch.
Discovery and workflow mapping
Done-for-you setup and integrations
Real conversation monitoring
Biweekly performance touch points
Routing, script and workflow changes
Ongoing testing and improvement
Fits the systems your team already uses.
Connect customer conversations with your ERP, quoting, phone and notifications so your estimators and floor get the details they need.
One managed layer across the customer journey
Inbound and outbound calls, SMS, email triggers, website chat, WhatsApp Business, Facebook and Instagram messages can support one coordinated workflow, with a real-time handoff when a person should take over.
Explore HiBell integrationsQuestions manufacturers ask
Straight answers before the first call reaches it.
Can it capture RFQ and spec details?
Yes. HiBell can ask the approved questions, capture the part, material, quantity and tolerance details and route the RFQ to your estimators.
Can it screen new business?
Yes. HiBell can qualify new buyer enquiries and route serious opportunities to sales.
Can it answer order and lead-time questions?
HiBell can capture the request and route it, and where your order system is connected it can help confirm status and lead times.
Can a serious buyer reach a real person?
Yes. HiBell can attempt a live transfer based on opportunity, order value and the rules you approve.
Do we have to set it up ourselves?
No. HiBell is managed end to end. We map the workflow, build it, test it, monitor conversations and keep improving it.
Start with one workflow
Find where RFQs and orders are slipping.
We will map the handoffs, show you where HiBell fits and recommend the first workflow worth testing.