Booking and availability
Answers availability, rate and room questions and captures or routes the reservation.
AI concierge for hotels
A guest with a question at midnight shouldn’t reach a voicemail.
HiBell is a managed AI concierge and voice agent for hotels and tourism operators across Canada. It handles calls, web chat, WhatsApp and social messages for hotels, resorts and tourism businesses. We answer booking and availability questions, capture reservations, handle guest requests and route the rest to your team, around the clock.
Lead intake
Estimate booking
Project updates
Live transfer
Keep your front desk with guests while the phone stays covered.
Guests ask before, during and after a stay. HiBell answers on every channel, captures bookings and requests and keeps the front desk free for the guests in front of them.
Guest requests
Handles common guest questions and requests and routes them to the right team.
Reservations and changes
Captures new bookings, changes and cancellations and routes them into your system.
Upsell and package enquiries
Answers questions on packages, events and add-ons and captures the enquiry.
Pre-arrival and post-stay follow-up
Sends pre-arrival details and follows up after the stay for reviews.
Managed for you
We build, deploy, monitor and improve the system with biweekly touch points and active changes.
Built for round-the-clock
A late-night booking and a checkout question are different calls.
HiBell can change routing, questions, hours and handoffs so bookings, guest requests and events each go the right way, day and night.
24/7 booking coverageAnswer booking and availability questions any hour so you never miss a reservation.
Multilingual guest serviceAnswer guests in the languages they travel with.
Reservation and change captureCapture new bookings, changes and cancellations for your team.
Events and group enquiriesRoute weddings, events and group bookings to the right person.
Pre-arrival and stay updatesKeep guests informed before and during their stay.
Human-first AI
The system is only as good as the team behind it.
Unmanaged AI drifts. Service areas change, pricing rules move and seasonal campaigns expire. HiBell stays involved after launch.
Discovery and workflow mapping
Done-for-you setup and integrations
Real conversation monitoring
Biweekly performance touch points
Routing, script and workflow changes
Ongoing testing and improvement
Fits the systems your team already uses.
Connect guest conversations with your property-management, booking, phone and notification systems so your front desk and reservations team get the details they need.
One managed layer across the customer journey
Inbound and outbound calls, SMS, email triggers, website chat, WhatsApp Business, Facebook and Instagram messages can support one coordinated workflow, with a real-time handoff when a person should take over.
Explore HiBell integrationsQuestions hotels and operators ask
Straight answers before the first call reaches it.
Can it take bookings around the clock?
Yes. HiBell can answer availability and booking questions any hour and capture or route the reservation to your system.
Can it answer guests in other languages?
Yes. HiBell can be configured to answer guests in the languages your visitors use.
Can it handle changes and cancellations?
Yes. HiBell can capture new bookings, changes and cancellations and route them into your process.
Can a guest reach the front desk?
Yes. HiBell can transfer to your team based on the request, urgency and the rules you approve.
Do we have to set it up ourselves?
No. HiBell is managed end to end. We map the workflow, build it, test it, monitor conversations and keep improving it.
Start with one workflow
Find where bookings and guests are slipping.
We will map the handoffs, show you where HiBell fits and recommend the first workflow worth testing.