Presale and product questions
Answers sizing, availability, shipping and product questions so shoppers buy with confidence.
AI chatbot and support agent for ecommerce
A question at checkout is a sale you can still save.
HiBell is a managed AI support agent for ecommerce and retail brands across Canada. It handles web chat, WhatsApp, social messages, calls and email for ecommerce and retail brands. We answer product, order and returns questions, help shoppers find what they need and route the rest to your team.
Lead intake
Estimate booking
Project updates
Live transfer
Answer shoppers in the moment, on every channel.
Shoppers ask before they buy and after they order. HiBell answers across your channels so questions turn into sales and support stays fast.
Order status and tracking
Answers where-is-my-order questions and captures details for exceptions.
Returns and exchanges
Handles returns and exchange questions and routes them into your process.
Cart and enquiry recovery
Follows up on questions and abandoned enquiries to win back the sale.
Escalation to your team
Routes complex or high-value issues to a person with the context captured.
Managed for you
We build, deploy, monitor and improve the system with biweekly touch points and active changes.
Built for peak
A normal Tuesday and a sale or holiday peak are different operations.
HiBell can change routing, questions, hours and handoffs so presale, order support and returns each go the right way, around the clock.
Peak and promo overflowHandle the surge during sales, launches and holidays.
Presale conversionAnswer product and shipping questions that turn browsers into buyers.
Order and returns triageSort order status, returns and issues and route exceptions fast.
After-hours coverageAnswer shoppers overnight and on weekends so nobody waits.
Order and delivery updatesKeep customers informed on orders, shipping and returns.
Human-first AI
The system is only as good as the team behind it.
Unmanaged AI drifts. Service areas change, pricing rules move and seasonal campaigns expire. HiBell stays involved after launch.
Discovery and workflow mapping
Done-for-you setup and integrations
Real conversation monitoring
Biweekly performance touch points
Routing, script and workflow changes
Ongoing testing and improvement
Fits the systems your team already uses.
Connect customer conversations with your store platform, helpdesk, phone and notifications so your team gets the details they need.
One managed layer across the customer journey
Inbound and outbound calls, SMS, email triggers, website chat, WhatsApp Business, Facebook and Instagram messages can support one coordinated workflow, with a real-time handoff when a person should take over.
Explore HiBell integrationsQuestions online and retail brands ask
Straight answers before the first message reaches it.
Can it answer on chat, WhatsApp and social?
Yes. HiBell can answer web chat, WhatsApp, social messages, calls and email so shoppers get a fast reply on the channel they use.
Can it answer order-status questions?
HiBell can capture the order details and route the request, and where your store platform is connected it can help confirm order and tracking status.
Can it handle returns and exchanges?
Yes. HiBell can answer returns and exchange questions and route them into your process.
Can a tricky issue reach a person?
Yes. HiBell can escalate complex or high-value issues to your team with the context captured.
Do we have to set it up ourselves?
No. HiBell is managed end to end. We map the workflow, build it, test it, monitor conversations and keep improving it.
Start with one workflow
Find where you are losing shoppers to slow replies.
We will map the handoffs, show you where HiBell fits and recommend the first workflow worth testing.