New patient calls
Answers approved questions about services, hours and what to bring, collects new patient details and books the first visit.
AI receptionist for dental offices
An empty chair usually starts with a call nobody answered.
HiBell is a managed AI receptionist for dental offices across Canada. It handles new patient calls, recall and hygiene bookings, reschedules and reminders across calls, text, web chat and approved messaging channels. We build the workflows, connect your scheduling, monitor real conversations and keep improving what happens next.
New patients
Recall and hygiene
Reminders
Emergency routing
A missed call can become an empty chair, a lost new patient or a toothache that goes to the office down the road.
HiBell handles the repeatable communication around appointments so your front desk can stay focused on the patients who are in the office.
Recall and hygiene
Books, confirms and reschedules cleanings and checkups within the rules and availability your office sets.
After-hours coverage
Captures requests when the office is closed and follows your approved path for dental emergencies and time-sensitive calls.
Reminders and confirmations
Sends confirmations, pre-visit instructions and reminders across connected channels to cut late cancellations.
Treatment follow-up
Follows up on treatment that was recommended but not booked, offers cancelled slots to patients on your short-notice list and keeps routine tasks from piling up.
Managed for you
We build, deploy, monitor and improve the system with biweekly touch points and active changes.
Illustrative 90-day dental scenario
What a fuller schedule could look like.
This model shows the possible operational change across two to three dental offices that share a front desk team.
Illustrative scenario. Results not guaranteed.
38%of inbound requests qualified
41%of qualified requests booked
88%warm-transfer connection rate
35 hrsweekly staff time redirected
Before and after model
Missed calls22%
→
With managed coverage5%
Response time1.5 hrs
→
With managed coverage< 1 min
No-show rate26%
→
With reminders16%
Modeled from a typical managed deployment. Actual results vary by organization, workflow, call volume and staff availability.
Security and boundaries
Patient communication needs more than a convincing voice.
Dental offices handle health information, so the workflows need clear limits, controlled data handling and a reliable path to a person. We design those boundaries before launch and review them as the office changes.
Review HiBell securityHIPAA-ready configurationsDesigned around approved workflows, access controls and appropriate service agreements.
PHIPA-ready configurationsData flows and handling can be configured for Ontario healthcare requirements.
No diagnosis or clinical adviceHiBell handles approved communication tasks and routes clinical questions to qualified staff.
Urgent-call escalationClear instructions and transfer rules are agreed before patient conversations begin.
Controlled recordsRecording, transcription, retention and access settings are configured for the deployment.
Human-first AI
The system is only as good as the team behind it.
Unmanaged AI drifts. Instructions change, appointment rules move and exceptions expose weak handoffs. HiBell stays involved after launch.
Discovery and patient journey mapping
Done-for-you setup and integrations
Real conversation monitoring
Biweekly performance touch points
Routing, script and workflow changes
Ongoing testing and improvement
Fits the systems your team already uses.
Connect communication with calendars, phone routing, notifications and approved operational systems so staff receive the right information at the right time.
One managed layer around the patient journey
Inbound and outbound calls, SMS, email triggers, web chat and approved messaging channels can support one coordinated workflow, with real-time handoff when a staff member is the right answer.
Explore HiBell integrationsQuestions dental teams ask
Straight answers before patient communication goes live.
Can HiBell give dental advice or diagnose a patient?
No. HiBell handles approved administrative communication and routes clinical questions, symptoms and urgent concerns according to the workflow set by your office.
Is HiBell HIPAA-ready and PHIPA-ready?
HiBell supports HIPAA-ready and PHIPA-ready configurations. Final compliance depends on the complete deployment, policies, connected vendors and how the organization uses the system, so data flow and controls are reviewed before launch.
Can it book and reschedule appointments?
Yes. HiBell can connect approved scheduling workflows, collect required non-clinical details, confirm availability and send reminders.
Can a patient reach a real person?
Yes. HiBell can attempt a live transfer or create a priority follow-up based on the reason for contact, staff availability and the escalation rules you approve.
Do we have to configure it ourselves?
No. HiBell is managed end to end. We map the workflow, build it, test it, monitor conversations and make ongoing improvements.
Start with one workflow
Find the patient communication task creating the most pressure.
We will map the handoffs, identify the boundaries and recommend the first workflow worth testing.