New customer enquiries
Answers enquiries, captures what the customer needs and their details, and passes qualified leads to you.
AI receptionist for small business
You cannot answer the phone and do the work at the same time.
HiBell is a managed AI receptionist for small businesses across Canada. It handles calls, web chat, WhatsApp and social messages, answers common questions, books appointments and passes urgent calls to you. Our team sets it up and looks after it, so you do not need an IT person or a spare afternoon.
Call answering
Appointment booking
Customer updates
Live transfer
Keep your attention on the customer in front of you.
In a small business the person who answers the phone is usually the person doing the work. HiBell answers new and existing customers, captures what matters and books the time so nothing slips.
Appointment booking
Books appointments and consultations on your calendar and confirms them.
Reminders and follow-up
Reminds customers about appointments, quotes and next steps.
Existing customers
Recognises returning customers and gets them to the right person or the right answer.
After-hours and overflow
Covers evenings, weekends and busy stretches so customers are not left waiting.
Managed for you
We build, deploy, monitor and improve the system with biweekly touch points and active changes.
Built for a small team
A two-person shop and a twenty-person office need different handoffs.
HiBell can change routing, questions, hours and handoffs so new customers, existing customers and urgent calls each go the right way.
Busy-period overflowHandle the calls that arrive while you are with a customer or on a job.
New enquiry screeningCapture what the customer needs and qualify new enquiries before you follow up.
Quote follow-upFollow up on quotes and requested details so jobs keep moving.
Appointment bookingBook appointments while the customer is ready to commit.
Appointment remindersReduce no-shows with reminders.
Human-first AI
The system is only as good as the team behind it.
Unmanaged AI drifts. Service areas change, pricing rules move and seasonal campaigns expire. HiBell stays involved after launch.
Discovery and workflow mapping
Done-for-you setup and integrations
Real conversation monitoring
Biweekly performance touch points
Routing, script and workflow changes
Ongoing testing and improvement
Fits the systems your team already uses.
Connect customer conversations with your calendar, phone and notifications so you get the details you need.
One managed layer across the customer journey
Inbound and outbound calls, SMS, email triggers, website chat, WhatsApp Business, Facebook and Instagram messages can support one coordinated workflow, with a real-time handoff when a person should take over.
Explore HiBell integrationsQuestions small business owners ask
Straight answers before the first call reaches it.
Is an AI receptionist worth it for a small business?
It depends on how many calls you miss. If calls go to voicemail while you are with customers, an AI receptionist answers them, books the work and passes urgent calls to you.
Can it book appointments?
Yes. HiBell can connect an approved calendar workflow, book with the right person, confirm and send reminders.
Do I need technical skills to use it?
No. HiBell is managed for you. Our team builds the agent, connects your calendar and phone, and makes the changes when your hours or services change.
Can a customer reach a real person?
Yes. HiBell can route customers to you or transfer the call based on the rules you approve.
Do we have to set it up ourselves?
No. HiBell is managed end to end. We map the workflow, build it, test it, monitor conversations and keep improving it.
Start with one workflow
Find where customer calls are slipping.
We will map the handoffs, show you where HiBell fits and recommend the first workflow worth testing.