Identity and access
Role-based access, approved users and defined responsibilities.
Security before scale
Trust starts before the first customer conversation.
Voice, messaging and connected workflows can touch customer details, appointments, recordings and business systems. HiBell plans the controls, access and handoffs before anything goes live.
ISO 27001:2022Information security management
ISO 9001:2015Quality management system
HIPAA-readyAvailable for configured healthcare deployments
PHIPA-readyAvailable for configured Ontario healthcare deployments
A practical security review
Start with the data the conversation actually needs.
The safest workflow is not the one with the most access. It is the one that has exactly enough access to complete the approved job.
Security should narrow the agent's job, make exceptions visible and keep a person close to sensitive decisions.
Customer dataIdentify the fields required to answer, qualify, book, update or route.
Connected systemsApprove which CRM, calendar, support and notification actions are allowed.
Recordings and transcriptsSet access, retention and review rules before live traffic begins.
Human escalationDefine the topics, urgency and risk that should transfer immediately.
Controls that follow the work
Four layers protect a live operation.
Policies are useful only when they shape what happens during a real conversation.
Data protection
Encrypted transport, controlled storage and configured retention.
Monitoring and response
Active review, issue escalation and documented changes after launch.
Business continuity
Operational planning for availability, backups and recovery.
Healthcare and regulated work
Ready options, configured for the real deployment.
HIPAA-ready and PHIPA-ready are not labels we apply to every workflow automatically. We confirm the data, systems, agreements and operating responsibilities required for the intended use.
Procurement without the chase
Give legal, IT and operations the same answers.
HiBell can support a structured security review with certification details, workflow scope, data-routing decisions and deployment responsibilities.
Certification information
Current certification scope and supporting details for review.
Architecture and data flow
A clear view of where information enters, moves and is stored.
Operational ownership
Named responsibilities before launch and during ongoing management.
Security questions
Clear answers before implementation.
Is HiBell HIPAA compliant?
HiBell offers HIPAA-ready and PHIPA-ready deployment options. The exact configuration, responsibilities and agreements are confirmed for each regulated workflow before launch.
Where is customer data stored?
Data routing and retention are configured around the systems, regions and requirements approved during implementation.
Can we control who sees recordings and transcripts?
Yes. Access, retention and workflow permissions are defined during setup and reviewed with your team.
What happens when an agent should not continue?
HiBell uses approved escalation and transfer rules so sensitive or exceptional conversations reach the right person.
Review the actual workflow
Security makes more sense when it is specific.
Bring the systems, data and customer journey you have in mind. We will map what the agent needs, what it should never access and when a person takes over.