Built on a foundation
of international security.
There are hundreds of voice agent platforms out there. Very few carry the security certifications that enterprise procurement teams, legal departments, and regulated industries require before they sign. HiBell does.
Your data security is non-negotiable. HiBell is built on internationally recognized certifications, privacy-by-design architecture, and enterprise-grade infrastructure. Your legal and procurement teams can check every box before you deploy a single call.
ISO/IEC 27001:2022 Certified
ISO 27001 is more comprehensive than SOC 2 and recognized by governments and enterprises in 164+ countries. It is often required for public sector and regulated industry procurement. The entire HiBell platform is independently audited and certified under this standard.
ISO/IEC 27001:2022 — Certification Details
Independently audited by an IAS-accredited certification body. Valid and current.
How HiBell compares on
Security and Compliance
Most voice AI platforms do not publish their security posture publicly. Here is the honest comparison.
| Standard | ✅ HiBell.ai | Synthflow | Vapi | Retell AI |
|---|---|---|---|---|
| ISO 27001 | ✅ Certified (2022) | ✗ No | ✗ No | ✗ No |
| ISO 9001 | ✅ Certified | ✗ No | ✗ No | ✗ No |
| SOC 2 | ISO 27001 covers all SOC 2 criteria | ✅ Type II | Not public | ✅ Type II |
| GDPR | ✅ Retention Controls Included | ✅ Yes | ✅ Yes | ✅ Yes |
| TCPA | ✅ Tooling Built In | Not public | Not public | Not public |
| EU AI Act | ✅ Guidance Aligned | Not public | Not public | Not public |
| HIPAA / PIPEDA | ✅ Enterprise custom | ✅ Yes | Not public | ✅ Yes |
| Data Residency | ✅ Full regional routing | Limited | ✗ No | Limited |
| Data Retention Controls | ✅ Per-account configurable | ✗ No | ✗ No | ✗ No |
ISO 27001 vs SOC 2:
The global standard wins
Why ISO 27001 is stronger than SOC 2
SOC 2 is a US-specific attestation issued by a CPA firm at a single point in time. ISO 27001 is an internationally accredited certification covering 93 controls across your entire information security management system, with mandatory annual surveillance audits. It is recognized in 164+ countries and is often required for government and enterprise procurement where SOC 2 alone is not enough.
Some competitors highlight SOC 2 as their security benchmark. Here is exactly why ISO 27001 is more comprehensive, more globally recognized, and more relevant for enterprise and regulated deployments.
| 🏆 ISO 27001 | SOC 2 | |
|---|---|---|
| Type | International certification | Attestation report, US-specific |
| Recognition | 164+ countries globally | Primarily North America |
| Accreditation | IAF-accredited body required | Licensed CPA firm |
| Scope | Entire ISMS, comprehensive | Selected Trust Service Criteria |
| Controls | 93 controls across 4 categories | Flexible, varies per audit |
| Ongoing Requirement | Annual surveillance audits | Point-in-time assessment |
| Gov / Enterprise Procurement | Often mandatory worldwide | Primarily accepted in the US |
Built for regulated
industries by design
HiBell is deployed across industries where compliance is not optional. Every certification and data control on this platform was built with these sectors in mind.
Designed for
data-sensitive operations
Privacy controls are built directly into the platform. Configure data retention, residency, and compliance obligations once and the platform handles enforcement automatically.
For organizations handling sensitive personal data
Available as a custom enterprise feature. ISO 27001 already covers the majority of HIPAA's technical safeguard requirements, making this a certified, natural extension.
Security and Compliance
questions answered
Yes. HiBell holds ISO/IEC 27001:2022 certification that is currently valid and independently issued by an IAS-accredited certification body. This is the international standard most procurement, IT security, and legal teams in Canada, the US, and abroad expect to see for serious platform review.
HiBell is built on ISO 27001:2022, which is broader and more internationally recognized than SOC 2. ISO 27001 covers the core security expectations organizations look for in SOC 2 while going further with formal certification, an accredited audit process, and mandatory annual surveillance audits. For cross-border buyers in Canada and the US, ISO 27001 is often the stronger credential.
Yes. HIPAA-ready deployment is available as a custom enterprise configuration. This includes a Business Associate Agreement, PHI-specific access controls, audit logging, encryption at rest and in transit, and documented incident response procedures. ISO 27001 already covers most of HIPAA’s technical safeguard requirements, so the HIPAA layer builds on top of an audited security baseline.
Yes. The platform supports configurable data routing, per-account retention policies, Data Processing Agreements, and support for access, erasure, portability, and restriction-related workflows. For Canadian organizations, this also aligns well with PIPEDA expectations around data handling, retention, and accountability. For international teams, GDPR support is built into the same core platform controls.
Yes. Data residency is configurable by account. You can route voice processing, transcription, call recordings, and storage to the region your organization requires, including Canada or the United States. This helps support regional procurement requirements, privacy reviews, and internal data-handling policies without forcing a one-region-fits-all setup.
Retention settings can be configured per account for calls, leads, conversations, and messaging data. Data is then automatically removed on schedule with a full audit trail. That means Canadian and US business units, franchise groups, or white-label sub-accounts can each operate with their own retention settings without relying on one global policy.
Yes. Certification documentation can be shared for procurement, security review, legal review, and enterprise onboarding. This includes the relevant certification details and supporting compliance material needed by Canadian and US buyers during vendor evaluation.
Platform-level protection.
ISO 27001 certified. GDPR compliant. TCPA tooling built in. HIPAA ready. Everything your security review needs, in one platform at one flat rate.