Department routing
Works out what the caller needs and sends them to sales, service, billing or a specific person, with a short summary so nobody has to ask the same questions twice.
AI receptionist for mid-size business
More calls than one front desk can handle. Fewer than a call centre needs.
HiBell is a managed AI receptionist for mid-size businesses across Canada and the US. It answers calls, web chat, WhatsApp and social messages, sends each one to the right department or location, books appointments and updates your CRM. Our team builds it around how your departments already work, then stays on to run it with you.
Department routing
Multi-location coverage
CRM updates
Live transfer
The phones grew. The front desk did not.
At this size you have departments, probably a second location, and a receptionist who spends most of the day transferring calls and taking messages. HiBell takes the routine part off that desk so your people can focus on the conversations that need them.
Every location, one standard
Each location keeps its own hours, staff and rules, and every caller gets the same quality of answer no matter which number they dialled.
Lead capture and qualification
Asks the questions your sales team would ask, writes the answers into your CRM and lets the right rep know.
Booking and rescheduling
Books, moves and confirms appointments in the calendars your team already uses.
Overflow, lunch and after hours
Picks up when lines are busy, during breaks and after close, so the queue never ends in voicemail.
Managed for you
We build, deploy, monitor and improve the system with biweekly touch points and active changes.
Built for growing teams
Your front desk handles the people. HiBell handles the repeats.
Most of the calls a mid-size front desk takes are the same dozen questions. HiBell answers those, so your staff can spend their time on the calls that actually need judgement.
Hours, directions and status questionsAnswer the questions that make up most of the call volume.
Order, job or appointment updatesCheck connected systems and tell the customer where things stand.
Warm transfersPass the call to a person with the caller’s details and reason already captured.
Callback requestsLog the request and notify the right team when nobody is free.
English and French callersRun bilingual agents, and add other languages where you need them.
Human-first AI
Software alone does not run a front desk.
Departments reorganise, staff change, promotions end and new services launch. Unmanaged AI falls behind all of it. HiBell stays involved after launch and keeps the agent in step with the business.
Discovery and call-flow mapping by department
Done-for-you setup and integrations
Real conversation monitoring
Biweekly performance touch points
Routing, script and workflow changes
Ongoing testing and improvement
Works with the CRM, calendar and phones you already run.
HiBell connects to Salesforce, HubSpot, Zoho, Microsoft Dynamics 365, Google and Outlook calendars and hundreds of other tools. It can also work with your existing phone numbers, so customers keep calling the same line.
One managed layer across every channel
Inbound and outbound calls, SMS, website chat, WhatsApp Business, Facebook and Instagram messages run through one coordinated workflow, with a real-time handoff when a person should take over.
Explore HiBell integrationsQuestions mid-size teams ask
Straight answers before you bring it to the team.
What counts as a mid-size business for HiBell?
Usually a company with several departments or locations, where a receptionist or small front desk handles a lot of calls. The setup grows with you, from one workflow to every line.
Can HiBell route calls to different departments?
Yes. It asks what the caller needs, then transfers them or sends the details to the right team, based on rules you approve.
Will it work with our CRM?
HiBell connects with common CRMs like Salesforce, HubSpot, Zoho and Microsoft Dynamics 365, along with calendars and helpdesk tools. We set up the connection and look after it.
Does it replace our receptionist?
No. It takes the repeat questions, overflow and after-hours calls so your front desk can spend time with the people in front of them and the calls that need a person.
How do we get started?
Most mid-size teams start with one workflow, such as overflow or after hours, on a free 30-day managed pilot. Once it has proven itself, we add more lines, departments and locations.
Start with one workflow
Find where calls get stuck between departments.
We will map how calls move through your business today, show you where HiBell fits and recommend the first workflow worth testing.