Reservations and waitlist
Answers availability questions, captures party size, date and time, and books or routes the request to your reservation system.
AI phone answering for restaurants
The phone shouldn’t ring out during the dinner rush.
HiBell is a managed AI phone answering and ordering agent for restaurants, cafes and food service across Canada. It handles calls, web chat, WhatsApp and social messages for restaurants, cafes and food service. We answer the routine questions, capture reservation and catering enquiries, and put the ones that need a person straight through to your team.
Lead intake
Estimate booking
Project updates
Live transfer
Your team should be with the guests in front of them.
During service nobody can stop to answer are you open, table for six tonight or can you do a party of thirty. HiBell answers those the moment they come in and passes the real opportunities to your team.
Hours, menu and directions
Handles the routine calls and messages, and routes dietary or allergen questions that need a definitive answer to your staff.
Catering and private events
Captures event date, headcount, budget and contact details and moves serious catering and private-dining leads to your team.
Takeout and large orders
Answers takeout and group-order questions and routes anything that needs a person while interest is high.
Review and regular-guest follow-up
Asks for a review after a visit and keeps regulars connected through your channels.
Managed for you
We build, deploy, monitor and improve the system with biweekly touch points and active changes.
Built for the rush
A slow Tuesday and a Friday night are different operations.
HiBell can change routing, questions, hours and handoffs as service and seasons change, so the phone is covered whether the floor is empty or slammed.
Rush-hour overflowAnswer routine calls when the floor is slammed.
Reservation and waitlist routingCapture booking requests and route them to your system.
Catering and event captureCollect headcount, date and budget before your team follows up.
After-hours coverageAnswer questions and capture bookings when the line would otherwise ring out.
Menu, hours and holiday updatesKeep answers current through seasonal and holiday changes.
Human-first AI
The system is only as good as the team behind it.
Unmanaged AI drifts. Service areas change, pricing rules move and seasonal campaigns expire. HiBell stays involved after launch.
Discovery and workflow mapping
Done-for-you setup and integrations
Real conversation monitoring
Biweekly performance touch points
Routing, script and workflow changes
Ongoing testing and improvement
Fits the systems your team already uses.
Connect customer conversations with your reservation system, calendar, phone and notifications so your team gets the details they need.
One managed layer across the customer journey
Inbound and outbound calls, SMS, email triggers, website chat, WhatsApp Business, Facebook and Instagram messages can support one coordinated workflow, with a real-time handoff when a person should take over.
Explore HiBell integrationsQuestions restaurants ask
Straight answers before the first call reaches it.
Will it actually sound right to my guests?
It handles the routine calls in a natural way and hands off to a person for anything that needs one, with the details already captured.
Does it replace my host or floor staff?
No. It takes the repetitive calls and questions off the floor so your team stays with the guests in the room.
Can it book into our reservation system?
In most cases yes. HiBell can connect common reservation, POS and calendar tools so bookings land where your team works.
What about allergy questions?
It captures the question and routes anything that needs a definitive answer to your staff, rather than guessing on food safety.
Can we start with just catering and events?
Yes. Many venues start with the enquiries worth the most, catering and private events, then expand to reservations and routine calls.
Start with one workflow
Find where good bookings are slipping.
We will map the handoffs, show you where HiBell fits and recommend the first workflow worth testing.