HiBell › AI Receptionist Miami

AI Receptionist in Miami

HiBell is a managed AI receptionist for Miami businesses. It answers calls, website chat, WhatsApp, Facebook and Instagram DMs and SMS, books appointments, and warm transfers callers to your staff live. It is an AI answering service or virtual receptionist that our team builds and keeps improving with you.

In Miami a lot of customers would rather message on WhatsApp than call. Clinics, real estate teams, dealerships and contractors get enquiries on every channel at once, and they all expect a quick reply. HiBell answers calls and messages the same way and hands off to your team when a person is needed.

What HiBell answers for Miami businesses

Each channel runs on its own dedicated agent:

• Inbound calls: answers, books, takes messages and warm transfers to a person in real time.
• Outbound calls: follow-ups, reminders and callbacks to leads who filled in a form.
• Website chat: answers visitors and captures their details.
• WhatsApp Business, Facebook and Instagram DMs: replies to messages so they do not sit unread.
• SMS: confirmations, reminders and AI replies to texts.
• Automations: sends call summaries, updates your CRM or calendar and alerts your team.

For the phone side on its own, see our AI answering service page.

Who uses an AI receptionist in Miami

Miami businesses we are well set up for:

• Real estate teams and property managers in Brickell, Downtown and Miami Beach that get showing requests on WhatsApp and Instagram.
• Medical clinics, med spas and dental offices in Coral Gables and Doral.
• Car dealerships and auto service shops across Miami-Dade, with service booking through CDK and Fortellis.
• AC and plumbing companies, where a broken AC in July cannot wait.
• Roofing and window contractors before and after hurricane season.

Before a storm, calls and messages jump. The agent answers every one, books inspections and shutter or window work, and flags urgent jobs so your team can prioritise them.

Size matters less than call volume. We have setups for a small business, a mid-size business and an enterprise with several locations.

How the managed setup works

We work with Miami clients remotely and on Eastern time.

1. Learn how you run. We talk with you and your staff about your services, hours, booking rules, and when a Miami caller should go straight to a person.
2. Build and connect. We build the agents and connect them to your CRM, calendar, CDK through Fortellis for dealers, or one of 250+ tools through automations.
3. Try to break it. Your staff call and message the agents the way real customers do, with interruptions, odd questions and accents, and we fix what goes wrong before launch.
4. Launch and keep tuning. We monitor real calls and messages after go-live and meet with you every two weeks to adjust.

Pricing is all-inclusive minute pricing, one flat rate that never changes. HiBell is HIPAA ready, ISO/IEC 27001:2022 and ISO 9001:2015 certified; details are on our security page.

WhatsApp as a main channel

For many Miami businesses WhatsApp matters as much as the phone. HiBell runs a dedicated WhatsApp Business agent that answers questions, books appointments and passes the conversation to your staff when needed, just like the phone agent.

HiBell in Miami at a glance

Item	Details
Coverage	Miami and Miami-Dade, including Brickell, Downtown, Miami Beach, Coral Gables, Doral and Hialeah. Run remotely by our team on Eastern time
Channels	Inbound and outbound calls, website chat, WhatsApp Business, Facebook and Instagram DMs, SMS, automations
Languages	English and French, with switching mid-conversation
Hours	Answers around the clock, on Eastern time
Setup	Fully managed: discovery, build, staff testing before launch, monitoring and biweekly check-ins
Integrations	CRMs, calendars, CDK through Fortellis, 250+ tools via automations, live warm transfer to your team
Pilot	Free 30-day managed pilot, no setup charge, no contract, 250 minutes included

Comparing options? Our guide to managed AI vs DIY lays out the difference between a managed setup and doing it yourself.

Common questions

Is there an AI receptionist for Miami businesses?

Yes. HiBell serves Miami businesses with a managed AI receptionist for calls, chat, WhatsApp, Facebook and Instagram DMs and SMS. Our team works remotely on Eastern time.

Can it keep my 305 number?

Yes. You keep your 305 or 786 number. Calls route to your HiBell agent and warm transfer to your staff when needed.

Does it answer WhatsApp?

Yes. WhatsApp Business runs on its own dedicated agent that answers, books and hands off to your team.

How fast can we start?

Start with the free 30-day managed pilot: no setup charge, no contract, 250 minutes included. How fast you go live depends on the channels and integrations you want first.

Questions before you start? Call 289-401-0023 or email [email protected].

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