Resident enquiry intake
Answers common questions on services, hours, forms and processes and captures the request.
AI voice agent for local government
Residents deserve an answer, not an endless hold.
HiBell is a managed AI voice agent for municipal and public sector service lines across Canada. It handles calls, web chat, WhatsApp and social messages for government offices and public-sector teams. We answer common resident and constituent questions, route requests to the right department and cut hold times.
Lead intake
Estimate booking
Project updates
Live transfer
Keep staff on casework while routine enquiries stay covered.
Public phone lines get overwhelmed. HiBell answers the common questions, routes the rest to the right department and keeps residents informed.
Department routing
Routes calls and messages to the right department, office or team.
Service and appointment booking
Books appointments for services and confirms them.
Status and case updates
Answers status questions and captures details for follow-up by staff.
After-hours and overflow coverage
Covers the line after hours and during peaks so residents are not left waiting.
Managed for you
We build, deploy, monitor and improve the system with biweekly touch points and active changes.
Built for public demand
A quiet week and a deadline or emergency are different operations.
HiBell can change routing, questions, hours and handoffs so routine enquiries, urgent matters and department requests each go the right way.
Peak and deadline overflowHandle call spikes around deadlines, billing periods and events.
Department and service routingRoute each enquiry to the right department or team.
Multilingual coverageAnswer residents in the languages your community uses.
Urgent-matter escalationMove urgent public-safety and time-sensitive matters to staff fast.
Appointment and status updatesKeep residents informed on appointments and requests.
Human-first AI
The system is only as good as the team behind it.
Unmanaged AI drifts. Service areas change, pricing rules move and seasonal campaigns expire. HiBell stays involved after launch.
Discovery and workflow mapping
Done-for-you setup and integrations
Real conversation monitoring
Biweekly performance touch points
Routing, script and workflow changes
Ongoing testing and improvement
Fits the systems your team already uses.
Connect resident conversations with your case, scheduling and notification systems so your departments get the details they need.
One managed layer across the customer journey
Inbound and outbound calls, SMS, email triggers, website chat, WhatsApp Business, Facebook and Instagram messages can support one coordinated workflow, with a real-time handoff when a person should take over.
Explore HiBell integrationsQuestions public-sector teams ask
Straight answers before the first call reaches it.
Can it route to the right department?
Yes. HiBell can answer the common questions and route each enquiry to the right department, office or team.
Can it answer in multiple languages?
Yes. HiBell can be configured to answer residents in the languages your community uses.
Can it book appointments for services?
Yes. HiBell can connect an approved scheduling workflow, book the appointment, confirm and send reminders.
Can a resident reach a person?
Yes. HiBell can transfer to staff based on the matter, urgency and the rules you approve.
Do we have to set it up ourselves?
No. HiBell is managed end to end. We map the workflow, build it, test it, monitor conversations and keep improving it.
Start with one workflow
Find where residents are stuck on hold.
We will map the handoffs, show you where HiBell fits and recommend the first workflow worth testing.