Group-wide call handling
One managed setup across locations, brands and departments, with location-specific knowledge, hours and routing.
Enterprise AI receptionist and voice agents
Answer every call at every location, without adding headcount.
HiBell builds and manages AI voice and messaging agents for enterprises and multi-location groups, from dealership groups to clinic networks and service companies. The agents answer, qualify, book and route at scale, connect to your CRM and phone systems, and hand off to your people with the full context. A dedicated HiBell team runs it with you after launch.
Multi-location routing
CRM write-back
Security review
Dedicated team
Built for groups, not single front desks.
When you run many locations or brands, every store answers the phone a little differently. HiBell gives you one standard for how calls and messages are handled, while each location keeps its own hours, staff, services and rules.
Sales and service routing
Qualifies the caller, captures what they need and sends them to the right location, department or rep.
System write-back
Logs calls, outcomes and appointments in your CRM and connected systems, so managers see what happened without chasing notes.
Outbound at scale
Runs approved follow-up, reminder and reactivation campaigns by voice, SMS and WhatsApp.
Reporting across locations
Transcripts, call outcomes and post-call reviews show leaders how every location is handling customers.
Managed for you
A dedicated team handles discovery, build, testing, launch, monitoring and every change request.
Dealer groups and multi-location operators
The experience should not depend on which location the customer called.
Large groups lose business in the gaps: a busy BDC, a store that closes early, a transfer that drops. HiBell covers those gaps with the same answers and the same handoffs everywhere.
BDC and call centre overflowPick up when your team is busy so callers are not left on hold or sent to voicemail.
After hours across time zonesAnswer, qualify and book outside each location’s hours.
Service and appointment bookingBook into the scheduling tools each location already uses.
Fast lead responseReply to phone, web and social leads while the customer is still shopping.
English and FrenchRun bilingual agents for Quebec and other French-speaking markets.
Procurement and security
Give IT, legal and operations the same answers.
Before anything goes live we document what the agent can access, which systems it connects to, how recordings and transcripts are handled and when a conversation goes to a person. HiBell supports a structured security and procurement review.
Defined data access for each workflow
Approved system connections only
Recording and transcript retention rules
Role-based access for your team
Documented human escalation
Named owners before and after launch
Connects to the systems your locations already run.
Salesforce, HubSpot, Microsoft Dynamics 365, NetSuite, Google and Outlook calendars, helpdesks and hundreds more. Where a standard connection does not exist, HiBell can work through APIs and webhooks, and connect to your phone system over SIP.
One managed layer across every location and channel
Inbound and outbound calls, SMS, website chat, WhatsApp Business, Facebook and Instagram messages run through one coordinated workflow, with a real-time handoff when a person should take over.
Explore HiBell integrationsQuestions enterprise teams ask
What procurement, IT and operations want to know.
Can HiBell handle many locations at once?
Yes. Each location gets its own hours, staff, routing and knowledge inside one managed setup, so you can roll out one location at a time or across the whole group.
Does HiBell work for dealership groups?
Yes. HiBell already runs voice and messaging agents for dealerships, handling sales and service calls, booking appointments and routing callers to the right department.
Will it connect to our CRM and phone system?
HiBell connects with major CRMs and calendars and can use APIs and webhooks for internal systems. For phones, it can work with your existing numbers through call forwarding or a SIP connection. Every connection is scoped during discovery.
How do you handle security reviews?
We document data access, connected systems, retention and escalation rules before launch and support your security and procurement review. The security page has more detail.
How does an enterprise rollout usually start?
With a focused pilot at one or a few locations on a single workflow, measured against results you agree on. Once it proves itself, we expand to more locations and channels.
Plan the rollout
Start with a few locations. Prove it. Then scale.
We will map how calls move across your group today, pick the first locations and workflow, and agree on how success gets measured.