HiBell › AI Receptionist London, Ontario

AI Receptionist in London, Ontario

HiBell is a managed AI receptionist for businesses in London, Ontario. It answers calls, website chat, WhatsApp, Facebook and Instagram DMs and texts, books appointments, and warm transfers callers to your staff live. It does what an AI answering service or virtual receptionist does, with our team setting it up and staying involved after launch.

London is a healthcare and education city with a big service economy around it. Clinics near the hospitals, landlords near Western and Fanshawe, and trades covering the whole of Middlesex all deal with the same problem: more calls than people to answer them.

What HiBell answers for London businesses

Each channel has its own dedicated agent:

• Inbound calls: answers, books, takes messages and warm transfers to a person in real time.
• Outbound calls: follow-ups, reminders and callbacks to leads who filled in a form.
• Website chat: answers visitors and captures their details.
• WhatsApp Business, Facebook and Instagram DMs: replies to messages so they do not sit unread.
• SMS: confirmations, reminders and AI replies to texts.
• Automations: sends call summaries, updates your CRM or calendar and alerts your team.

For the phone side on its own, see our AI answering service page.

Who uses an AI receptionist in London

London businesses we are well set up for:

• Medical clinics, dental offices and physio practices across the north end, Masonville and Byron.
• Property managers with student rentals near Western and Fanshawe, where enquiries pile up before every term.
• Plumbing, heating and cooling and roofing companies covering London and the surrounding towns.
• Car dealerships and auto repair shops on Wellington Road and Wharncliffe, with service booking through CDK and Fortellis.
• Law offices and accounting firms downtown.

Size matters less than call volume. We have setups for a small business, a mid-size business and an enterprise with several locations.

How the managed setup works

We work with London clients remotely from Milton, on your hours and your booking rules.

1. Learn how you run. We talk with you and your staff about your services, hours, booking rules, and when a London caller should go straight to a person.
2. Build and connect. We build the agents and connect them to your CRM, calendar, CDK through Fortellis for dealers, or one of 250+ tools through automations.
3. Try to break it. Your staff call and message the agents the way real customers do, with interruptions, odd questions and accents, and we fix what goes wrong before launch.
4. Launch and keep tuning. We monitor real calls and messages after go-live and meet with you every two weeks to adjust.

Pricing is all-inclusive minute pricing, one flat rate that never changes. HiBell is ISO/IEC 27001:2022 and ISO 9001:2015 certified; details are on our security page.

English and French

HiBell agents answer in English and French and switch when the caller does. More in our bilingual receptionist guide.

HiBell in London at a glance

Item	Details
Coverage	London, Ontario, including downtown, Masonville, Byron, Old South and White Oaks, plus St. Thomas and nearby towns. Run remotely from Milton, Ontario
Channels	Inbound and outbound calls, website chat, WhatsApp Business, Facebook and Instagram DMs, SMS, automations
Languages	English and French, with switching mid-conversation
Hours	Answers around the clock, on Eastern time
Setup	Fully managed: discovery, build, staff testing before launch, monitoring and biweekly check-ins
Integrations	CRMs, calendars, CDK through Fortellis, 250+ tools via automations, live warm transfer to your team
Pilot	Free 30-day managed pilot, no setup charge, no contract, 250 minutes included

Comparing options? Our roundup of the top AI receptionists in Canada lays out how the main choices differ.

Common questions

Is there an AI receptionist in London, Ontario?

Yes. HiBell serves London businesses with a managed AI receptionist for calls, chat, WhatsApp, social DMs and SMS. Our team works remotely from Milton, Ontario.

Can it keep my 519 number?

Yes. You keep your 519, 226 or 548 number. Calls route to your HiBell agent, which warm transfers to your staff when needed.

Does it speak French?

Yes. Agents are bilingual in English and French and switch when the caller does.

How fast can we start?

Start with the free 30-day managed pilot: no setup charge, no contract, 250 minutes included. How fast you go live depends on the channels and integrations you want first.

Questions before you start? Call 289-401-0023 or email [email protected].

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