HiBell › AI Receptionist Ottawa
HiBell is a managed AI receptionist for Ottawa businesses, built to answer in English and French from the first hello. It handles calls, website chat, WhatsApp, Facebook and Instagram DMs and SMS, books appointments, and warm transfers callers to your staff in real time. Think of it as a bilingual AI answering service or virtual receptionist that our team sets up and runs with you.
In Ottawa, language is not a nice extra. Customers move between English and French without thinking about it, and many businesses also sell to federal departments where bilingual service is expected. A receptionist that only manages one language, or puts French callers on hold, sends the wrong signal.
Each channel runs on its own dedicated agent, and every one of them can work in both languages:
For the phone side on its own, see our AI answering service page.
Ottawa businesses that get a lot out of a bilingual front line:
Size matters less than call volume. We have setups for a small business, a mid-size business and an enterprise with several locations.
For Ottawa clients, the bilingual setup is part of the build from day one, not an add-on.
Pricing is all-inclusive minute pricing, one flat rate that never changes. HiBell is ISO/IEC 27001:2022 and ISO 9001:2015 certified; details are on our security page.
This is where Ottawa differs from most cities. HiBell agents greet callers in both languages or in your preferred order, follow the caller’s choice, and can switch mid-sentence if the caller does. Your scripts, FAQs and booking rules are written and tested in English and French, and our team tries to break both versions before launch. Transfers go to the right staff member for the language. If you serve federal clients, that consistency matters. Read more in our guide to bilingual AI receptionists, and see our security page for our ISO/IEC 27001:2022 certification.
| Item | Details |
|---|---|
| Coverage | Ottawa, including Centretown, Kanata, Orléans, Barrhaven, the Glebe and nearby Gatineau. Run remotely from Milton, Ontario |
| Channels | Inbound and outbound calls, website chat, WhatsApp Business, Facebook and Instagram DMs, SMS, automations |
| Languages | English and French, with switching mid-conversation |
| Setup | Fully managed: discovery, build, staff testing before launch, monitoring and biweekly check-ins |
| Integrations | CRMs, calendars, CDK through Fortellis, 250+ tools via automations, live warm transfer to your team |
| Pilot | Free 30-day managed pilot, no setup charge, no contract, 250 minutes included |
Comparing options? Our roundup of the top AI receptionists in Canada lays out how the main choices differ.
Try HiBell with your own Ottawa calls for 30 days, managed by our team, with no contract.
Yes. HiBell serves Ottawa businesses with a managed AI receptionist that answers in English and French across calls, chat, WhatsApp, social DMs and SMS. We work remotely from Milton, Ontario.
Yes. You keep your 613 or 343 number. Calls route to your HiBell agent and warm transfer to your staff, including to French-speaking staff when the caller prefers French.
Yes. French is fully built in, not translated on the fly from an English script. Agents switch languages whenever the caller does.
Start with the free 30-day managed pilot: no setup charge, no contract and 250 minutes included. Timing depends on the channels and integrations you choose, and both languages are tested before launch.
Questions before you start? Call 289-401-0023 or email [email protected].
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