Privacy Policy
Last Updated: January 1, 2026
Introduction
Foodling POS Corp. d/b/a Envision 360 ("Company," "we," "us," or "our") provides HiBell AI (the "Service").
For the purposes of applicable privacy and personal data protection laws, we act as the "data controller" (or equivalent role) for personal data provided to, collected by, or processed through the Service.
This Privacy Policy explains what happens to personal data that you provide to us through your interaction with the Service, including when you contact us by email.
Service URLs:
Contact (Privacy Requests): support@hibell.ai
Legal Notices: hassan.khan@envision360.co
Mailing Address: 502 Scott Blvd, Milton ON, L9T 0T7, Canada
1. What categories of personal data do we collect about you?
1.1 Data you provide directly
We may collect personal data you submit through the Service or by email, such as:
- First name
- Last name
- Email address
- Phone number
1.2 Data processed when you use the Service (where applicable)
Depending on how you use HiBell AI, we may also process:
- Account and login details (e.g., username, authentication-related data)
- Service usage data (e.g., feature usage, activity logs, settings)
- Call-related data you generate or upload (e.g., call scripts/prompts, audio files, call records/metadata, outcomes, and other communications you initiate through the Service)
- Contact list data you upload or sync (e.g., phone numbers and related fields you provide)
2. How do we obtain personal data about you?
2.1 Sources
We obtain personal data:
- When you complete forms on the Service (e.g., contact or signup forms)
- When you email us at support@hibell.ai (or other Company email addresses you use to contact us)
- When you use the Service and generate or upload information as part of your use (e.g., content, settings, call-related records)
3. The basis for processing your personal data
3.1 Legal bases
We process personal data based on one or more of the following (as applicable):
- To take steps at your request before entering into a contract and to provide the Service under our agreement with you
- With your consent (where required)
- To comply with legal obligations
- For our legitimate business purposes, where permitted by law (e.g., operating, securing, and improving the Service)
4. The purpose of processing your personal data
4.1 Purposes
We use personal data for purposes that may include:
- To respond to your requests and send you notifications
- To contact you to arrange a meeting or provide support
- To request additional information where needed to provide the Service
- To communicate administrative and service-related information (e.g., account notices, changes to the Service, policy updates)
- To operate, maintain, secure, and improve the Service
4.2 Processing activities
Personal data may be subject to processing activities such as collection, storage, consultation, analysis, modification, and deletion.
5. Disclosure of your personal data
We may disclose personal data to trusted third parties such as:
- Service providers and suppliers (e.g., hosting, analytics, technical support, communications providers, payment processors)
- Professional advisors (e.g., legal, accounting, auditing)
- Courts, regulators, public administrations, and law enforcement authorities (local or foreign), where required or permitted by law
You may request additional details about categories of service providers by submitting a written request to support@hibell.ai.
6. Transfer of personal data to third countries
6.1 Cross-border transfers
Your personal data may be processed or stored outside of Canada (for example, where our service providers operate cloud infrastructure). Where cross-border transfers occur, we take steps designed to ensure appropriate safeguards and protections are in place, consistent with applicable privacy and data protection laws.
7. How long do we keep your personal data?
7.1 General rule
We keep personal data only as long as necessary for the purposes described in this Privacy Policy, including:
- During the negotiation and performance of a commercial relationship
- To comply with legal obligations
- In connection with a dispute, investigation, or legal proceeding
7.2 Post-relationship retention
After the applicable period described above, we may retain personal data for up to three (3) years, unless a longer period is required or permitted by law, or needed to establish, exercise, or defend legal claims.
8. What level of security do we provide for your personal data?
8.1 Security measures
We use reasonable administrative, technical, and organizational safeguards designed to protect personal data against unauthorized access, use, disclosure, alteration, or destruction, consistent with applicable law.
8.2 Service provider safeguards
Where we share personal data with service providers, we use contractual and other measures designed to require appropriate confidentiality and security protections.
9. Your rights regarding the processing of personal data
9.1 Your rights
Depending on your jurisdiction and applicable law, you may have rights to:
- Request access to personal data we hold about you and receive a copy
- Request correction of inaccurate or incomplete personal data
- Withdraw consent (where processing is based on consent)
- Request deletion or restriction of processing in certain circumstances
- Object to certain processing in certain circumstances
- Request portability where required by applicable law
You may also have the right to file a complaint with the appropriate privacy regulator.
9.2 How to exercise your rights
To exercise your rights, contact us at support@hibell.ai.
10. What happens if you do not want to provide us with your personal data?
10.1 If you do not provide data
If you choose not to provide personal data, or object to certain processing, we will respect this choice where required by law. However, this may mean we cannot provide some or all parts of the Service or respond to your request.
10.2 Legal obligations
We may be required or permitted to retain certain information to comply with legal obligations and to protect or exercise our legal rights.
11. Privacy Officer / Data Protection Contact
If you have questions, requests, or complaints regarding privacy or the processing of personal data, contact:
Privacy Contact: support@hibell.ai
Legal Notices: hassan.khan@envision360.co
Mailing Address: 502 Scott Blvd, Milton ON, L9T 0T7, Canada