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HiBell AI – AI Voice Agents
HiBell AI – Industries
Industries

AI voice agents built for your industry

Every business answers calls differently. HiBell ships with pre-built templates, integrations, and voice scripts tuned for the way your specific industry actually works, so you can go live in minutes, not months.

HiBell at a glance
9Industries supported
4M+Calls handled monthly
68%Fewer missed calls
3 minAverage setup time
99.4%Uptime SLA
300+Native integrations
🏥 Healthcare

Phone calls that keep your clinic running

Front-desk staff spend up to 60% of their day on the phone. HiBell handles appointment scheduling, reminder calls, prescription refill intake, and post-visit follow-ups automatically so your team can focus on patients in the room, not on hold.

Every call follows HIPAA-friendly call flows. No sensitive data is stored without consent. Voice agents speak naturally, handle accents, and escalate to a human the moment a call genuinely needs live support.

Start with healthcare template Talk to sales
Common use cases
📅
Appointment scheduling
Book, reschedule, or cancel appointments 24/7 with direct sync to your EHR calendar.
🔔
Reminder calls
Automated voice reminders reduce no-shows by up to 40% without lifting a finger.
💊
Prescription refill intake
Collect refill requests and route them to the right provider automatically.
📋
Post-visit follow-ups
Check in on patients after procedures and flag any concerns to care staff.
🧾
Insurance verification
Collect insurance details before the appointment to reduce front-desk bottlenecks.
40%Average reduction in no-show rates
3xMore calls handled per day, same staff
$28kAverage annual savings per clinic
24/7Availability, even on holidays
How it works for healthcare
Step 01
Connect your scheduling system
Link your EHR, practice management software, or Google Calendar in minutes. HiBell reads open slots and books directly.
Step 02
Configure your call scripts
Use a pre-built healthcare template or customize the conversation flow, language, tone, and escalation triggers.
Step 03
Go live and monitor in real time
Every call is logged, transcribed, and summarized. Flag calls for review, export notes, or push data to your team's inbox.

We used to lose two hours every morning clearing the overnight voicemail queue. With HiBell, patients can book, confirm, and reschedule at midnight if they want. Our front desk now starts the day with a clean schedule and zero backlog.

SL
Dr. Sarah Lim
Practice Director, Lim Family Medicine
Works with your existing tools
Google Calendar Epic EHR Athenahealth HubSpot CRM Twilio Slack Calendly
🛍️ E-commerce

Support every order, at any volume

Your customers expect fast answers about their orders, returns, and deliveries. HiBell gives your store a voice layer that handles order status lookups, shipping updates, and return requests without adding headcount.

Connects directly to Shopify and WooCommerce. When a customer calls, HiBell already knows who they are and what they ordered. Calls are faster, customers are happier, and your team handles only what truly needs a human.

Start with e-commerce template See a demo
Common use cases
📦
Order status updates
Pull live order data from your store and read it back to callers without any agent needed.
↩️
Returns and exchanges
Guide customers through your return policy and log requests to your fulfillment system.
🚚
Delivery issue intake
Capture missing or damaged delivery reports and route them to your support queue.
💬
Post-purchase follow-up
Call customers after delivery to collect reviews and surface upsell opportunities.
🛒
Abandoned cart recovery
Trigger outbound calls to high-intent cart abandoners and recover sales automatically.
73%Of support calls resolved without a human
18%Increase in post-purchase review rate
2.4xFaster average call resolution time
9%Abandoned cart recovery rate via voice
How it works for e-commerce
Step 01
Connect your store
Install the HiBell app on Shopify or connect via API to WooCommerce. Customer and order data is available instantly on every call.
Step 02
Set up your inbound number
Forward your store's support number to HiBell or get a new one. Calls are handled immediately, 24 hours a day.
Step 03
Review call summaries
Every call creates a log entry with transcript, outcome, and tags that sync directly into Zendesk or your helpdesk.

Black Friday used to mean all hands on deck for phone support. This year we handled 3x the call volume with the same two-person team because HiBell answered every order status and shipping question automatically. We only touched the calls that genuinely needed us.

MK
Marcus Kwon
Head of CX, Volta Goods
Works with your existing tools
Shopify WooCommerce Zendesk Klaviyo Stripe Gorgias Recharge
🎧 Call Center

Handle peak volume without peak costs

Call centers face a constant tradeoff: staff for peak demand and overpay during slow periods, or run lean and drop calls when it counts. HiBell acts as a scalable first layer that handles high-volume, repeatable calls and hands off complex situations to your live agents.

Agents spend more time on conversations that matter. Wait times drop. Customer satisfaction scores go up. And your cost per call comes down significantly.

Start with call center template Talk to sales
Common use cases
📞
Inbound call triage
Qualify intent and route callers to the right department before any agent picks up.
📊
Outbound campaign dialing
Run compliant outbound campaigns at scale with real-time transfer to live agents.
🗓️
Callback scheduling
Offer callers a scheduled callback instead of hold, then initiate the call automatically.
📝
After-call summaries
Log call outcomes and push notes to your CRM automatically after every interaction.
🌐
Multilingual support
Serve callers in their preferred language with no additional staffing required.
62%Reduction in average wait time
4.7★Average post-call CSAT score
55%Lower cost per resolved call
29+Languages supported out of the box
How it works for call centers
Step 01
Map your top call types
Identify the 5 to 10 most common call reasons. HiBell handles those automatically. Everything else routes to your best-fit agent.
Step 02
Connect your telephony stack
Works with Twilio, Vonage, RingCentral, and custom SIP setups. No rip-and-replace required.
Step 03
Track performance live
Monitor containment rate, escalation triggers, and handoff quality from one unified dashboard.

We onboarded HiBell in a single afternoon. Within the first week it was handling 58% of our inbound volume with a 94% resolution rate. Our agents stopped dreading Mondays because the routine flood was just gone.

TR
Tanya Reeves
VP Operations, NorthBridge Contact Solutions
Works with your existing tools
Twilio Salesforce Zendesk RingCentral Vonage HubSpot Slack
🏠 Real Estate

Never miss a lead again

Real estate moves fast. When a potential buyer or tenant calls outside business hours, they will call the next agent on their list if no one picks up. HiBell answers every call, qualifies the lead, and books a showing while your competitors go to voicemail.

Works for individual agents, brokerages, and property management companies. Syncs with your CRM and calendar so every lead lands exactly where it needs to go.

Start with real estate template See a demo
Common use cases
🏡
Showing bookings
Answer inbound inquiry calls and book showings directly onto your agent's calendar.
🔍
Lead qualification
Ask the right pre-qualifying questions and score leads before they reach your pipeline.
📬
Listing inquiry follow-ups
Follow up with portal leads within minutes of their inquiry submission.
🤝
Offer status updates
Keep buyers and sellers informed at every stage without agents playing phone tag.
🔑
Tenant maintenance intake
Log repair requests from tenants and dispatch to your maintenance team automatically.
91%Of after-hours leads contacted within 2 min
3.2xMore qualified leads per month
78%Reduction in missed inbound calls
11 minAverage time from inquiry to booked showing
How it works for real estate
Step 01
Import your listings
Connect your MLS feed or upload a property list. HiBell uses this to answer property-specific questions during calls.
Step 02
Link your CRM and calendar
Every qualified lead is created as a contact in your CRM with full call notes and a booked showing in your calendar.
Step 03
Get notified instantly
Receive a Slack or email summary the moment a new lead is booked so you can prepare before the showing.

I closed two deals last quarter that came in after 9pm. Before HiBell those were just missed calls. Now the agent answers, qualifies, and books them straight into my calendar. It paid for itself in the first week.

JP
James Parrish
Realtor, The Parrish Group
Works with your existing tools
HubSpot Salesforce Google Calendar Follow Up Boss kvCORE Pipedrive Slack
🔧 Home and Field Services

Book more jobs, dispatch smarter

Plumbers, electricians, HVAC techs, and landscapers are busy doing the work, not sitting by a phone. HiBell answers calls while your team is in the field, books new jobs, and sends confirmations so you never lose work to a missed call.

Integrates with your field service management software to check technician availability, create job orders, and notify your dispatcher in real time.

Start with services template Talk to sales
Common use cases
🛠️
Job booking and dispatch
Take new service requests and schedule the next available technician without going to voicemail.
⏰
Appointment reminders
Reduce no-shows with automated reminder calls the day before every scheduled job.
⭐
Review collection
Call customers after job completion and send a Google review link via text automatically.
💵
Estimate follow-ups
Follow up on outstanding quotes automatically to turn more estimates into paying jobs.
🚨
Emergency job intake
Flag urgent calls and escalate immediately to your on-call dispatcher or technician.
31%More jobs booked per month on average
22%Reduction in no-shows and late cancels
4.6★Average Google rating for HiBell customers
100%Call coverage, even while mid-job
How it works for service businesses
Step 01
Connect your job management software
Works with ServiceTitan, Jobber, Housecall Pro, and others. Availability and scheduling sync automatically.
Step 02
Forward your business line
Forward your main number to HiBell during peak hours or when your team is unavailable. Every call gets answered.
Step 03
Review and confirm jobs
New job requests land in your queue as structured work orders. Approve, assign, and dispatch from your existing tools.

We run a 12-person HVAC company. Before HiBell, we were losing calls every time the team was on a job. Now those calls get booked. Last month HiBell added six jobs we would have missed outright, which more than covered our entire year subscription.

DH
Derek Hollis
Owner, Hollis Mechanical Services
Works with your existing tools
ServiceTitan Jobber Housecall Pro Google Calendar Stripe Slack
🍽️ Restaurant

Take every reservation, fill every table

Your staff is on the floor, not answering phones. HiBell handles reservation bookings, party size inquiries, hours and location questions, and phone-in orders for restaurants that take them, so no call goes to voicemail during a dinner rush.

Connects to OpenTable, Resy, and your POS to pull availability in real time. Customers get a smooth, natural-sounding experience without hold music or missed calls.

Start with restaurant template See a demo
Common use cases
🍴
Reservation bookings
Accept, modify, and cancel reservations 24/7 with direct sync to your reservation platform.
🎂
Private event inquiries
Collect event details and route private dining inquiries to your events coordinator.
🕐
Hours and location FAQs
Answer the questions your staff fields dozens of times a day, instantly and consistently.
📱
Phone-in order taking
Capture order details, confirm with the kitchen, and give customers an accurate pickup time.
⭐
Post-visit review requests
Follow up with diners the next day to invite a Google or Yelp review while the experience is fresh.
100%Calls answered during dinner service
19%Increase in seated covers per week
2.3xMore online reviews within 90 days
ZeroCalls going to voicemail during service
How it works for restaurants
Step 01
Connect your reservation system
Link OpenTable, Resy, or SevenRooms. HiBell reads real-time availability and books directly with no double bookings.
Step 02
Build your menu knowledge base
Upload your menu, allergen info, and FAQs. The voice agent answers detailed questions about dishes and daily specials.
Step 03
Set your escalation hours
Define when calls should forward to a live host. Outside those hours, every call is handled automatically.

Friday nights used to mean lost reservations because our hosts were too busy to answer the phone. Now HiBell takes every call. We're consistently running at higher capacity and our Google rating improved because the follow-up calls actually happen.

AM
Adriana Morales
GM, Casa Morales Restaurant Group
Works with your existing tools
OpenTable Resy SevenRooms Toast POS Square Slack Google Calendar
🚗 Car Dealership

More test drives, more closed deals

Car shoppers do their research online and then call to check availability, pricing, and trade-in estimates. If your BDC is busy or closed, that lead goes to the next dealer. HiBell answers every call with accurate inventory information and books sales appointments around the clock.

Also handles service lane calls, appointment reminders, and recall notification outreach, keeping your entire operation running from one platform.

Start with auto template See a demo
Common use cases
🚘
Sales appointment booking
Qualify buyers and schedule test drives directly onto sales advisor calendars.
🔍
Inventory inquiries
Pull live inventory data and answer availability and pricing questions on the spot.
🔧
Service scheduling
Book service lane appointments and send parts availability confirmations automatically.
📢
Recall notifications
Proactively call customers affected by open recalls and schedule service visits.
💰
Trade-in pre-qualification
Collect vehicle info and route trade-in inquiries to the right desk manager before the visit.
47%More test drives booked per month
88%Of weekend calls answered automatically
35%Improvement in service lane utilization
6 minAverage call to appointment time
How it works for car dealerships
Step 01
Sync your DMS inventory
Connect your Dealer Management System to give HiBell live access to new and pre-owned inventory, pricing, and availability.
Step 02
Configure sales and service flows
Separate call paths for sales inquiries, service appointments, and parts requests, each routing to the right desk with full context.
Step 03
Track lead quality by source
Every call is tagged by vehicle type, buyer intent, and source so your managers can measure performance by campaign.

Saturday afternoon used to be a complete mess in our BDC. Now HiBell handles the first 70% of those calls, books the test drives, and our advisors walk into Monday with a full appointment sheet. Our floor traffic is up and our BDC team is far less stressed.

GS
Greg Santoro
GM, Santoro Ford
Works with your existing tools
CDK Global Reynolds & Reynolds VinSolutions Salesforce Google Calendar Twilio Slack
💳 Debt Collection

Compliant outreach, at scale

Manual collection calls are expensive and inconsistent. Agents miss required disclosures, call at the wrong time, and burn out on high-volume dialing. HiBell delivers consistent, compliant outbound calls at scale, handles payment arrangement intake, and escalates to live agents only for complex negotiations.

Built with FDCPA and TCPA guidelines in mind. Every script includes required disclosures, right-party verification, and opt-out handling, keeping your operation compliant by default.

Start with collections template Talk to sales
Common use cases
📞
First-party outreach
Remind customers of overdue balances early and offer payment options before accounts go delinquent.
🤝
Payment arrangement intake
Collect payment plan commitments from debtors and log them directly in your collections platform.
✅
Right-party verification
Verify you are speaking with the correct individual before disclosing any account information.
🚫
Opt-out and DNC management
Handle opt-out requests in real time and suppress numbers from future campaigns automatically.
📈
Promise-to-pay follow-ups
Follow up on broken payment promises automatically to keep accounts on track.
4xMore accounts contacted per agent hour
100%Required disclosure compliance on every call
38%Higher payment arrangement rate
ZeroMissed DNC suppressions
How it works for debt collection
Step 01
Upload your account list
Import account data via CSV or API. HiBell screens against your DNC list before any calls are placed.
Step 02
Configure compliant scripts
Use pre-built FDCPA-ready templates or work with our compliance team to customize your call flows fully.
Step 03
Monitor outcomes and escalate
Every call outcome is logged with disposition codes. Disputes and complex accounts route instantly to your live collector team.

Our right-party contact rate was already decent. What HiBell changed was consistency. Every call now delivers the correct disclosures, handles opt-outs cleanly, and logs everything. Our compliance team went from worried to confident in about two weeks.

NW
Nicole Warren
Compliance Director, Summit Recovery Group
Works with your existing tools
CUBS Collect! Salesforce Twilio Stripe Payments Five9 Slack
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