Job intake
Answers service and pricing calls, identifies the problem and captures the address and details dispatch needs for a useful next step.
AI answering service for plumbers
When a pipe bursts, the first plumber to answer gets the job.
HiBell is a managed AI receptionist and answering service for plumbers and plumbing companies across Canada. It handles calls, web chat, WhatsApp and social messages about leaks, clogs, water heaters and drain work. We qualify the job, book the visit, keep customers informed and put emergencies straight through to your on-call plumber.
Job intake
Visit booking
Arrival updates
Emergency transfer
Your plumbers should be on the job, not calling back voicemails.
HiBell keeps customer communication moving while your plumbers are under a sink, dispatch is booking and the office is handling work already sold.
Booking and dispatch
Books service windows around your schedule, confirms appointments and gets the job details to the right plumber.
Emergency triage
Sorts burst pipes, sewer backups and no-hot-water calls from routine work and moves urgent calls to your team fast.
Maintenance and quote follow-up
Books drain cleaning and water heater service, follows up on quotes that were sent and brings back past customers.
Review and referral follow-up
Asks for a review once the job is done and keeps satisfied customers connected to your business.
Managed for you
We build, deploy, monitor and improve the system with biweekly touch points and active changes.
Built for the rush
A burst pipe at 2 a.m. and a dripping tap are different calls.
A normal Tuesday and the first hard freeze are not the same. HiBell can change routing, questions, hours and handoffs as demand shifts.
After-hours overflowCapture and sort calls when every plumber is on a job or the office is closed.
Emergency screeningCollect the problem, address and urgency before a plumber is dispatched.
Service-area and job routingRoute the call based on service area, urgency and work your company takes.
Real-time dispatch transferConnect true emergencies to your team while the customer is still on the line.
Appointment and arrival updatesKeep customers informed when techs or windows move.
Human-first AI
The system is only as good as the team behind it.
Unmanaged AI drifts. Service areas change, pricing rules move and seasonal campaigns expire. HiBell stays involved after launch.
Discovery and workflow mapping
Done-for-you setup and integrations
Real conversation monitoring
Biweekly performance touch points
Routing, script and workflow changes
Ongoing testing and improvement
Fits the systems your team already uses.
Connect customer conversations with your CRM, scheduling, phone system and notifications so dispatch and office staff get the details they need.
One managed layer across the customer journey
Inbound and outbound calls, SMS, email triggers, website chat, WhatsApp Business, Facebook and Instagram messages can support one coordinated workflow, with a real-time handoff when a person should take over.
Explore HiBell integrationsQuestions plumbers ask
Straight answers before the first call reaches it.
Can it tell a plumbing emergency from routine work?
Yes. HiBell can ask the approved qualifying questions, capture the problem and address, and route burst pipes, sewer backups and active leaks differently from routine jobs.
Can it handle the rush after a hard freeze?
Yes. HiBell can answer concurrent calls, capture each job and apply different routing for emergencies, booked visits and routine follow-up.
Can it book and dispatch visits?
Yes. HiBell can connect an approved scheduling workflow, collect the required details, confirm windows and send reminders.
Can an urgent call reach a real person?
Yes. HiBell can attempt a live transfer based on urgency, job type, service area, staff availability and the rules you approve.
Do we have to set it up ourselves?
No. HiBell is managed end to end. We map the workflow, build it, test it, monitor conversations and keep improving it.
Start with one workflow
Find where good service calls are slipping.
We will map the handoffs, show you where HiBell fits and recommend the first workflow worth testing.