New-client intake
Answers enquiries, runs your intake questions and captures the matter type and details your firm needs.
AI receptionist and intake for law firms
A potential client who reaches voicemail calls the next firm.
HiBell is a managed AI receptionist and intake agent for law firms across Canada. It handles calls, web chat, WhatsApp and social messages for law firms. We answer new-client enquiries, run your intake questions, screen the matter and book the consultation, so a potential client never reaches voicemail.
Lead intake
Estimate booking
Project updates
Live transfer
Your team should be practising law, not screening calls.
New clients call ready to talk. HiBell answers right away, captures the matter details and books the consultation while your attorneys and paralegals stay on billable work.
Conflict and matter screening
Collects the parties and matter details so your team can run conflict checks and decide fit.
Consultation booking
Books consultations with the right attorney and confirms appointments.
Existing-client routing
Recognises current clients and routes them to their attorney or the right desk.
Follow-up and reminders
Follows up on consultations and sends appointment and document reminders.
Managed for you
We build, deploy, monitor and improve the system with biweekly touch points and active changes.
Built for intake
A new injury call and a routine client question are different conversations.
HiBell can change routing, questions, hours and handoffs so new matters, existing clients and after-hours enquiries each go the right way.
After-hours intakeAnswer new-client enquiries evenings and weekends and capture the matter before they call another firm.
Practice-area routingRoute enquiries by practice area and the matters your firm takes.
Conflict-detail captureCollect the parties and matter details for conflict checks before booking.
Urgent-matter escalationMove time-sensitive matters to your team fast.
Consultation remindersReduce no-shows with consultation and document reminders.
Human-first AI
The system is only as good as the team behind it.
Unmanaged AI drifts. Service areas change, pricing rules move and seasonal campaigns expire. HiBell stays involved after launch.
Discovery and workflow mapping
Done-for-you setup and integrations
Real conversation monitoring
Biweekly performance touch points
Routing, script and workflow changes
Ongoing testing and improvement
Fits the systems your team already uses.
Connect client conversations with your practice-management, calendar, phone and notifications so your attorneys and intake team get the details they need.
One managed layer across the customer journey
Inbound and outbound calls, SMS, email triggers, website chat, WhatsApp Business, Facebook and Instagram messages can support one coordinated workflow, with a real-time handoff when a person should take over.
Explore HiBell integrationsQuestions law firms ask
Straight answers before the first call reaches it.
Can it run our intake questions?
Yes. HiBell can ask your approved intake questions, capture the matter type and details and route the enquiry to the right person.
Can it help with conflict screening?
HiBell can collect the parties and matter details your team needs to run conflict checks before a consultation is confirmed.
Can it book consultations?
Yes. HiBell can connect an approved calendar workflow, book with the right attorney, confirm and send reminders.
Does it give legal advice?
No. HiBell captures only the information you approve and routes it to your team. It does not give legal advice, and sensitive matters go to a person.
Do we have to set it up ourselves?
No. HiBell is managed end to end. We map the intake workflow, build it, test it, monitor conversations and keep improving it.
Start with one workflow
Find where good client enquiries are going to voicemail.
We will map the handoffs, show you where HiBell fits and recommend the first workflow worth testing.