Product and availability intake
Answers questions on product, stock, dimensions and lead time, and captures what your team needs to help.
AI sales and support agent for furniture stores
A shopper with a question is a sale you can still win.
HiBell is a managed AI sales and support agent for furniture and home furnishings retailers across Canada. It handles calls, web chat, WhatsApp and social messages for furniture and home furnishings retailers and makers. We answer product and availability questions, capture orders, book delivery and design help and keep customers updated.
Lead intake
Estimate booking
Project updates
Live transfer
Keep your floor staff with customers, not stuck on the phone.
Furniture is a considered purchase. HiBell answers product and availability questions fast and keeps shoppers moving toward a sale.
Order and custom quote capture
Captures order details and custom or upholstery requests and routes them to the right person.
Delivery and pickup scheduling
Books delivery windows and pickups and confirms appointments.
Design and showroom booking
Books design consultations and showroom visits for bigger projects.
Delivery and order updates
Keeps customers informed on stock, order and delivery status.
Managed for you
We build, deploy, monitor and improve the system with biweekly touch points and active changes.
Built for the buying journey
A quick accessory and a full room are different sales.
HiBell can change routing, questions, hours and handoffs so product questions, custom orders and delivery each go the right way.
Enquiry overflowCatch and answer product calls when your floor staff are with customers.
Availability and lead-time checksCapture the product and details so staff can confirm stock and timing.
Custom and design routingSend custom orders and design projects to the right person while intent is high.
Delivery schedulingBook delivery windows and pickups and confirm details.
Order and delivery updatesKeep customers informed when stock or delivery timing changes.
Human-first AI
The system is only as good as the team behind it.
Unmanaged AI drifts. Service areas change, pricing rules move and seasonal campaigns expire. HiBell stays involved after launch.
Discovery and workflow mapping
Done-for-you setup and integrations
Real conversation monitoring
Biweekly performance touch points
Routing, script and workflow changes
Ongoing testing and improvement
Fits the systems your team already uses.
Connect customer conversations with your CRM, order system, phone and notifications so your floor and delivery teams get the details they need.
One managed layer across the customer journey
Inbound and outbound calls, SMS, email triggers, website chat, WhatsApp Business, Facebook and Instagram messages can support one coordinated workflow, with a real-time handoff when a person should take over.
Explore HiBell integrationsQuestions furniture retailers ask
Straight answers before the first call reaches it.
Can it answer product and stock questions?
HiBell can capture the product and details and route the request, and where your inventory is connected it can help confirm availability and lead time.
Can it book delivery and design consultations?
Yes. HiBell can connect an approved scheduling workflow, collect the details, confirm the window and send reminders.
Does it replace my floor staff?
No. It handles calls and questions so your team stays with the customers in the showroom.
Can a big order reach a real person?
Yes. HiBell can attempt a live transfer based on order value, custom work and the rules you approve.
Do we have to set it up ourselves?
No. HiBell is managed end to end. We map the workflow, build it, test it, monitor conversations and keep improving it.
Start with one workflow
Find where good furniture sales are slipping.
We will map the handoffs, show you where HiBell fits and recommend the first workflow worth testing.