Order and reorder intake
Captures the product, quantity and account so your team can process the order fast.
AI voice agent for logistics and distribution
Buyers call to reorder. Don’t make them wait for a rep.
HiBell is a managed AI voice agent for wholesale, logistics and distribution companies across Canada. It handles calls, web chat, WhatsApp and social messages for wholesale, logistics and distribution businesses. We take orders and reorders, check stock and delivery status, qualify new trade accounts and route buyers to the right rep.
Lead intake
Estimate booking
Project updates
Live transfer
Keep your reps selling while routine order calls stay covered.
Distribution runs on fast answers. HiBell handles the routine order and status calls so your team focuses on accounts, quotes and problem-solving.
Stock and delivery status
Answers availability, lead-time and delivery-status questions and routes exceptions to your team.
Trade account qualification
Screens new trade and reseller enquiries and routes qualified accounts to sales.
Quote and RFQ capture
Collects the details for quotes and bulk requests and moves them to the right rep.
Account and rep routing
Recognises existing accounts and connects them to their rep or the right desk.
Managed for you
We build, deploy, monitor and improve the system with biweekly touch points and active changes.
Built for order volume
Month-end and a quiet Monday are different operations.
HiBell can change routing, questions, hours and handoffs so orders, account queries and new-business enquiries each go the right way.
Order-line overflowCatch and sort order calls when your desk is slammed.
Stock and ETA checksCapture the product and account so your team can confirm availability.
New-account screeningQualify trade and reseller enquiries before sales follows up.
Exception routingMove backorders, shortages and delivery issues to the right person fast.
Delivery and dispatch updatesKeep buyers informed when stock or delivery timing changes.
Human-first AI
The system is only as good as the team behind it.
Unmanaged AI drifts. Service areas change, pricing rules move and seasonal campaigns expire. HiBell stays involved after launch.
Discovery and workflow mapping
Done-for-you setup and integrations
Real conversation monitoring
Biweekly performance touch points
Routing, script and workflow changes
Ongoing testing and improvement
Fits the systems your team already uses.
Connect customer conversations with your ERP, order system, phone and notifications so your sales desk and warehouse get the details they need.
One managed layer across the customer journey
Inbound and outbound calls, SMS, email triggers, website chat, WhatsApp Business, Facebook and Instagram messages can support one coordinated workflow, with a real-time handoff when a person should take over.
Explore HiBell integrationsQuestions distributors ask
Straight answers before the first call reaches it.
Can it take orders and reorders?
HiBell can capture the product, quantity and account and route the order to your team, and where an order workflow is connected it can help process reorders.
Can it recognise our trade accounts?
Yes. HiBell can identify existing accounts, apply their rules and connect them to the right rep or desk.
Can it check stock and delivery status?
HiBell can capture the request and route it, and where inventory and delivery systems are connected it can help confirm status.
Can a key account reach a real person?
Yes. HiBell can attempt a live transfer based on account, order value and the rules you approve.
Do we have to set it up ourselves?
No. HiBell is managed end to end. We map the workflow, build it, test it, monitor conversations and keep improving it.
Start with one workflow
Find where orders and accounts are slipping.
We will map the handoffs, show you where HiBell fits and recommend the first workflow worth testing.