Breakdown intake
Captures the unit number, location, load status and fault so your team can dispatch the right truck and parts.
AI receptionist for truck and fleet repair
A truck down on the shoulder can’t wait on hold.
HiBell is a managed AI receptionist for truck and fleet repair shops across Canada. It handles calls, web chat, WhatsApp and social messages for truck and fleet repair and roadside shops. We take the breakdown details, capture the unit and account, get the right help moving and keep fleet managers updated.
Lead intake
Estimate booking
Project updates
Live transfer
Keep the bays and road techs productive while the phones stay covered.
Fleet downtime is expensive. HiBell answers the moment a driver or fleet manager calls, captures what matters and moves the truck toward a bay or a road call.
Fleet and account handling
Recognises fleet and national-account callers, applies their approval rules and routes them to the right desk.
Dispatch and scheduling
Books road service and shop appointments around your techs and confirms ETAs.
DOT and PM reminders
Reminds fleets of upcoming inspections, preventive maintenance and expiring compliance items.
Downtime and status updates
Keeps drivers and fleet managers informed on repair progress and truck-ready times.
Managed for you
We build, deploy, monitor and improve the system with biweekly touch points and active changes.
Built for downtime
A breakdown at 2am is a different call than a booked PM.
HiBell can change routing, questions, hours and handoffs so roadside emergencies, fleet accounts and routine service each go the right way.
After-hours roadside coverageAnswer breakdowns overnight and on weekends and move them to your on-call team.
Unit and location captureCollect the unit number, location and fault before dispatch.
Fleet-account routingSend national and fleet accounts to the right desk with their rules applied.
Priority and tow triageSort drivable from towed and escalate true emergencies fast.
ETA and ready updatesKeep drivers and fleets posted when timing changes.
Human-first AI
The system is only as good as the team behind it.
Unmanaged AI drifts. Service areas change, pricing rules move and seasonal campaigns expire. HiBell stays involved after launch.
Discovery and workflow mapping
Done-for-you setup and integrations
Real conversation monitoring
Biweekly performance touch points
Routing, script and workflow changes
Ongoing testing and improvement
Fits the systems your team already uses.
Connect customer conversations with your shop management, dispatch, phone system and notifications so your team and road techs get the details they need.
One managed layer across the customer journey
Inbound and outbound calls, SMS, email triggers, website chat, WhatsApp Business, Facebook and Instagram messages can support one coordinated workflow, with a real-time handoff when a person should take over.
Explore HiBell integrationsQuestions fleet shops ask
Straight answers before the first call reaches it.
Can it handle a roadside breakdown after hours?
Yes. HiBell can answer overnight and weekend breakdown calls, capture the unit, location and fault, and move true emergencies to your on-call team.
Can it recognise our fleet and national accounts?
Yes. HiBell can identify fleet and account callers, apply their approval rules and route them to the right desk.
Can it book road service and shop visits?
Yes. HiBell can connect an approved scheduling workflow, collect the details, confirm ETAs and send reminders.
Can a driver reach a real person fast?
Yes. HiBell can attempt a live transfer based on urgency, unit status and the rules you approve.
Do we have to set it up ourselves?
No. HiBell is managed end to end. We map the workflow, build it, test it, monitor conversations and keep improving it.
Start with one workflow
Find where fleet downtime is costing you calls.
We will map the handoffs, show you where HiBell fits and recommend the first workflow worth testing.