Parts and fitment lookup
Answers availability and fitment questions, captures the year, make, model and part, and gets what your counter needs to quote.
AI phone agent for auto parts and tire shops
Every parts call you miss is a sale down the road.
HiBell is a managed AI phone agent for auto parts and tire shops across Canada. It handles calls, web chat, WhatsApp and social messages for automotive parts and tire shops. We answer availability and fitment questions, quote the part, book the fitting and put trade and fleet accounts straight through to your team.
Lead intake
Estimate booking
Project updates
Live transfer
Your counter staff should be selling, not stuck on hold.
HiBell keeps the phones and messages moving while your counter serves walk-ins and your team pulls and fits orders.
Quotes and orders
Quotes from your pricing, captures order details and flags special orders and cores to your team.
Tire and fitting bookings
Books tire fitting, alignments and installs around your bays and confirms appointments.
Trade and fleet accounts
Recognises trade and fleet callers, routes them to the right desk and captures account details.
Stock and pickup updates
Tells customers when a part is in, ready for pickup or on back-order.
Managed for you
We build, deploy, monitor and improve the system with biweekly touch points and active changes.
Built for the counter rush
The phones don’t stop when the counter is three deep.
A quiet morning and a season-change rush are different operations. HiBell can change routing, questions, hours and handoffs as demand shifts.
Counter overflowCatch and sort calls when your counter staff are with walk-ins.
Availability and fitment checksCapture the vehicle and part so staff can confirm stock fast.
Trade and fleet routingSend account holders to the right desk while intent is high.
Special order and core handlingCollect the details for special orders, cores and returns before a callback.
Pickup and back-order updatesKeep customers informed when stock or timing changes.
Human-first AI
The system is only as good as the team behind it.
Unmanaged AI drifts. Service areas change, pricing rules move and seasonal campaigns expire. HiBell stays involved after launch.
Discovery and workflow mapping
Done-for-you setup and integrations
Real conversation monitoring
Biweekly performance touch points
Routing, script and workflow changes
Ongoing testing and improvement
Fits the systems your team already uses.
Connect customer conversations with your CRM, inventory, phone system and notifications so your counter and back office get the details they need.
One managed layer across the customer journey
Inbound and outbound calls, SMS, email triggers, website chat, WhatsApp Business, Facebook and Instagram messages can support one coordinated workflow, with a real-time handoff when a person should take over.
Explore HiBell integrationsQuestions parts and tire shops ask
Straight answers before the first call reaches it.
Can it check if a part is in stock?
HiBell can capture the vehicle and part and route the request to your team, and where an inventory workflow is connected it can help confirm availability.
Can it handle trade and fleet accounts?
Yes. HiBell can recognise trade and fleet callers, route them to the right desk and capture the account details your team needs.
Can it book tire fitting and installs?
Yes. HiBell can connect an approved scheduling workflow, collect the details, confirm availability and send reminders.
Does it replace my counter staff?
No. It handles the repetitive calls and captures the details so your counter spends its time selling and serving walk-ins.
Do we have to set it up ourselves?
No. HiBell is managed end to end. We map the workflow, build it, test it, monitor conversations and keep improving it.
Start with one workflow
Find where good parts calls are slipping.
We will map the handoffs, show you where HiBell fits and recommend the first workflow worth testing.